Yangcheng Evening News reporter Ma Can and correspondent Yue Xiaoxuan reported that mental health consultation has been widely accepted by the society, and with the increasing diversification of business models, online mental health consultation, intimate relationship repair, accompanying and listening have become business opportunities. On August 17th, the Consumer Council of Guangdong Province issued a consumer reminder that in recent years, with the social development and people’s attention to mental health and mental health, the demand for mental health consultation has been increasing, which has driven the rapid development of China’s mental health industry. Relevant data show that at present, there are 130,000 enterprises with psychological counseling in the national business scope. Behind the rapid development of the industry, due to the lack of unified norms, and the lack of defined standards for the effect of mental health services, it is also easy to infringe on consumers’ rights and interests.
Case: Spending more than 10,000 yuan was also upgraded by the flicker package.
Recently, Miss Tang complained to the Consumer Council of Guangdong Province that she sought advice through an emotional consulting service company and wanted to save her emotional relationship with her ex-boyfriend. The company’s analysts said it was not difficult to recover, and recommended a two-month emotional private education service, promising professional teachers to provide half an hour of guidance service every day, and online consultation at other time periods, and refundable if they were dissatisfied with the service.
Miss Tang paid 15,900 yuan for the related service. The next day, a person claimed to be a professional teacher, contacted Miss Tang and provided her with the first consultation service. When Miss Tang offered to consult the next day, the teacher said that she had no time the next day, and the appointment time was one week later. The online chat service teacher often did not reply to the information.
In addition, shortly after the consultation began, the relevant teachers said that Miss Tang had serious psychological problems and needed to extend the consultation time to induce her to change the higher service package. Miss Tang thinks that the package she bought was recommended by the analyst after pre-evaluation. It is very unreasonable to ask her to continue to pay before completing the course of treatment, and she only provided six services during the three-week treatment, which seriously violated the contract. Miss Tang asked for a refund. According to the consulting company, the related services are knowledge services and cannot be refunded.
After receiving the complaint, the staff of Guangdong Consumer Council communicated with the emotional consulting company many times, and finally the other party agreed to deduct the fees for attending classes, and the rest was returned after the consumer took 15% responsibility.
Reminder 1: Understand the credit information of consulting institutions clearly.
The reporter learned that in 2017, the state cancelled the professional qualification certificate of psychological counselors, which lowered the entry threshold for employees.
At present, some training certification bodies have different standards and requirements for employees’ skill training books. In this regard, the Consumer Council of Guangdong Province reminds consumers — — In the face of the propaganda of these "professional certificates", we should be vigilant and don’t be credulous.
The relevant person in charge of the Consumer Council of Guangdong Province said that if it is really necessary to choose socialized psychological counseling service, we should know the credit information of the counseling institution in many ways. We can inquire through government websites or channels such as the enterprise credit information publicity system to find out whether the counseling institution is included in the list of abnormal business operations, the list of serious illegal and untrustworthy enterprises, and whether it has been subject to administrative punishment or litigation due to illegal acts.
Reminder 2: Avoid paying high service fees at one time.
Psychological counseling services usually take the form of advance payment. The Consumer Council of Guangdong Province advises consumers to pay consulting fees as much as possible, or clearly stipulate the service content, service quality and refund calculation method through formal contract before payment, "to avoid paying high service fees at one time and reduce the risk of capital loss".
In addition, after purchasing psychological counseling services, consumers should pay attention to properly preserve payment vouchers, contracts or agreements, leaflets, invoices and other evidence, in case of consumer disputes in the future.
Reminder 3: Prefer formal channels or public welfare organizations.
At present, the psychological counseling service market needs to be further standardized. If there are psychological problems, unprofessional counseling will not only play a role, but may also delay the time of receiving formal treatment.
At present, all major hospitals in Guangdong Province have psychiatry or psychopsychiatry. Doctors are highly qualified and their specialties are guaranteed. Consumers should first choose hospital psychological counseling clinics if necessary. If you don’t want to go to the hospital, you’d better choose the local college of psychology or mental health center. For example, the Guangdong Provincial Health and Wellness Committee published the List of Guangdong Psychological Assistance Public Hotline, including Guangdong Mental Health Center, Guangdong Psychological Crisis Intervention Committee, 12355 Youth Voice, hospitals, universities, social workers and other public psychological assistance channels.
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