CCTV News:Recently, many netizens reported that after the Chinese New Year, their express delivery was slower than when the logistics was busy a few years ago. The express delivery in the same city could not arrive for a few days, and some courier companies even asked themselves to go to the logistics warehouse to find the goods. Some netizens also broke the news that a site in Beijing Yuantong had a backlog of tens of thousands of express deliveries, and the phone could not get through, which was suspected of going bankrupt. A similar situation also appeared in Shanghai. What exactly caused this situation?
Users said that no one delivered the courier, so they could only pick it up by themselves.
Some netizens broke the news online on the 11th that their eight parcels had been stopped at Yuantong Beijing Huayuanqiao site for more than half a month and had not been received. They went to the site to pick up the parcels, but found that there were almost no staff at the site, and only tens of thousands of parcels were stacked in the warehouse. The netizens and some other netizens who also came to pick up the parcels followed the instructions and searched for them, but they couldn’t find them for several hours.
The user also said that several former Yuantong staff later said that Yuantong owed them at least 80,000 to 90,000 wages, and they had no choice but to do so.
Express packages are scattered on the ground of a warehouse near Huayuanqiao, Beijing
Under the official Weibo of Yuantong Express, thousands of netizens also left messages complaining about Yuantong’s service problems. Some netizens said: "I called the deliveryman, the deliveryman said no, and the delivery point was closed. What about my parcel? The customer service ignored it, do you want to call the police?" Others said: "My two parcels have been waiting for 10 days."
Reporter’s visit: Many outlets are operating abnormally
Yesterday, some media reporters came to Yuantong Haidian Huayuanqiao branch station and saw that the door of the scene was closed and the business was closed. Several former Yuantong couriers introduced that all the express shipments of the branch station have been transferred to the warehouse of another branch station and received and delivered by other branches. It is understood that users can also go to the warehouse to pick up the goods by themselves.
The Garden Bridge site is closed
Zheng Kai, a salesperson who claimed to be a third-level contractor at the site, told reporters that the Huayuanqiao site was fined heavily by Yuantong Express Company last year due to delays, losses or customer complaints. Insolvent had no choice but to close its doors and shut down its business. The continuous shortage of funds caused the wages of nearly 50 employees at the site to not be paid in time. There was a default, which was generally two to three months in arrears, as long as half a year. "I still owe me 45,000 yuan, including the contract deposit and two months’ salary!" Zheng Kai said that the courier itself is a hard and low-paid job. Coupled with the delay of two or three months’ wages, most of the couriers at the site left, and there are only six or seven couriers left, which further exacerbates the backlog of couriers. During the interview, residents came to the site from time to time to inquire about pickup, and the delivery delays of these residents generally reached six or seven days.
Yesterday morning, Ms. Zhang (a pseudonym), who lives in Wangjing, told reporters that the milk powder she bought for her child arrived at Yuantong Wangjing Point on January 20, but it has not been delivered. Yesterday morning, she suddenly received a text message asking her to go to the gate of a kindergarten. At 2 pm, the reporter came to the gate of the kindergarten mentioned in the text message, and there were small packages from Yuantong Express piled on the ground. Many residents were looking for their own in the package pile, and the residents who received the package did not need to sign. A man jokingly asked: "Do you want to take it casually?" Another man shouted: "You can do whatever you want, on your own initiative."
The courier revealed that many colleagues switched to delivering takeout
In fact, after the Spring Festival, the packages at the courier sites are piled up, and the phenomenon that the courier delivery is not timely is not a Yuantong family. As for the reason, there is a saying circulating on the Internet: the courier brother has left; the courier brother has changed to deliver takeout.
A courier brother told reporters: "Many people have switched to delivering takeout. Delivering takeout for one day can earn 200 small, and there will be rewards for more, while the courier only takes 1 yuan per piece, and there will be a fine for delay."
Another courier said: "I used to have a colleague who went to deliver takeout, and the company also provided jackets, electric cars, etc. Every day is the busiest time to eat, and I usually have a lot of free time, which is much easier than delivering couriers. But the income is not low. The commission for a takeaway is five or six yuan, which is much higher than the courier delivery."
As for the income disparity between the express delivery industry and the takeaway industry, people from many courier companies said: This is indeed the case. Competition from the takeaway industry has also brought great pressure on recruitment.
A person in charge of a courier site told reporters that after the year, several senior couriers did not come to rework directly, but switched jobs to the takeaway industry, resulting in a shortage of manpower at the site. The company is currently recruiting, with a recruitment gap of about 40%.
Takeaway delivery staff (data map)
At the same time, according to Xi’an media reports, the person in charge of a takeaway company said that there are indeed many employees who have switched jobs from couriers to takeaways, and such people are also their favorite recruitment targets. "The proportion of those who have transferred from couriers is about 15%. After all, the couriers have work experience, and the service side is also connected, and the route also has certain advantages."
Yuantong customer service: It is difficult to recruit couriers, and the warehouse backlog is serious.
Yesterday afternoon, Yuantong staff responded to media reporters, saying that ******* Yuantong has not closed down, and that "backlog, salary arrears, bankruptcy, and large-scale departure" are not true. "Because there are a lot ** goods under pressure during the ****** Festival, there are many outlets that are understaffed, resulting in delivery delays. If you encounter problems with delayed delivery ** the courier, you can call the customer service number to provide the tracking number to complain. After the complaint is successful, the courier will be given a penalty ranging from 100 yuan."
The backlog of express delivery at one outlet
The staff of the Cishou Temple outlet in Haidian District, which is in an abnormal state, told reporters that due to the current shortage of manpower, the outlet has delayed delivery, but has not stopped sending and receiving business. As for the reason, the staff said that it was difficult to recruit couriers after the year, resulting in a serious backlog in the warehouse.
The customer service staff of Jinyuan outlets in Fengtai District confirmed that many outlets are currently being rectified, but the reason for the rectification is still unclear. The staff of Shunyi Airport Branch told reporters that after finding a problem with the courier delivery, they can contact the sender to send it again, and send the delayed goods back to the shipper after the courier returns to normal.
State Post Bureau: Yuantong Garden Bridge site has a backlog of shipments and is expected to be delivered within a week
Yesterday evening, the official Weibo of the State Post Bureau issued a notice saying that the Department of Market Supervision of the Bureau has issued a notice, requiring all provincial (autonomous regions and municipalities) postal administrations to act quickly, through various means such as holding meetings, on-site inspections, video surveillance, etc., to find out the resumption of production and network operations of express delivery enterprises within their jurisdiction as soon as possible, effectively prevent and contain the unstable operation of outlets and untimely delivery of express delivery, and effectively safeguard the legitimate rights and interests of the general public.
Screenshot of the message released by the official Weibo of the State Post Bureau this morning
This morning, the official Weibo of the State Post Bureau sent another message saying that on February 15, the Beijing Municipal Postal Administration conducted a follow-up review of the express backlog at the Yuantong Beijing Huayuanqiao site, and learned that the site is organizing forces to dredge and deliver the backlog of express shipments. The backlog of express shipments is gradually decreasing. It is expected that the backlog of express shipments will be delivered within this week.
The phenomenon and reasons for the backlog of express delivery this time have also caused many people to think. Some media have issued articles saying that it may not be a common phenomenon for express delivery to switch to takeaway delivery, but in the face of these backlogs of express delivery, everyone is not only concerned about "My express delivery has not been delivered yet!" More importantly, in the context of the rapid development of the e-commerce industry and the continuous improvement of the purchasing power of Internet users, the express delivery brother has left, what should be done in the future of online shopping? In order to retain the "express delivery brother", the express delivery industry may need not only salary, but also security and hope. Source of this article: Beijing Youth Daily, official Weibo of the State Post Bureau
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